FAQ

Standard Shipping Time

We are committed to delivering your products promptly and efficiently. Our standard shipping policy ensures that your product will be delivered within 8-16 business days. Please note that business days exclude weekends and public holidays. This timeline is applicable for deliveries within our standard service regions. In the event of any delays due to unforeseen circumstances, we will keep you informed and work diligently to get your order to you as soon as possible.

30-Day Free Return

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return it for free within 30 days of receipt. The product must be returned in its original condition and packaging. To initiate a return, please contact our customer service team who will guide you through the process. Once we receive and inspect the returned item, we will process your refund or exchange as per your preference.

Standard Product Warranty

We stand behind the quality of our products. This product comes with a one-year warranty from the date of purchase, covering any defects in material and workmanship under normal use. This warranty does not cover damages resulting from accidents, misuse, or unauthorized modifications. To claim the warranty, please provide proof of purchase and a detailed description of the issue. Our team will assess the claim and, if applicable, repair or replace the product at no additional cost.