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We aim to deliver your orders promptly and efficiently. Our standard shipping time frame is between 8 to 15 business days from the date of order placement. Please note that this timeline may vary depending on factors such as product availability, destination, and any unforeseen circumstances like weather conditions or public holidays.

Please note that the shipping time frame provided is an estimate, and delays may occur due to reasons beyond our control. We appreciate your patience and understanding in such instances.

We want you to be completely satisfied with your purchase from Jorox. If for any reason you are not satisfied with your order, we offer a hassle-free 30-day refund policy.

To be eligible for a refund, the following conditions must be met:

1. The item must be returned within 30 days of the original purchase date.
2. The item must be unused, in its original packaging, and in the same condition as received.
3. Proof of purchase is required, such as order confirmation or receipt.

If you receive a faulty or damaged product, please provide clear images showcasing the issue to expedite the refund process. Once we receive your return and verify the condition of the item, we will initiate the refund process.

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card issuer's policies.

For any further assistance regarding refunds or returns, please contact our customer support team, and we will be happy to assist you.